Returns support
Contact us before mailing an item so we can confirm eligibility and provide the current return instructions.
Eligible condition
- Unworn, unused and unwashed
- Original tags and packaging attached
- No wear, damage, scent, makeup or alterations
Non-returnable items
Final-sale items, gift cards, personalized goods, intimate goods and items restricted for hygiene reasons are not returnable unless defective or required by law.
After approval
Refunds & exchanges
Approved refunds are issued to the original payment method after the return is received and inspected. Processing time after approval varies by payment provider.
Original shipping charges and return shipping costs are not refundable unless the item was incorrect or defective. Exchange availability depends on current inventory.
Packages sent without confirmation may not include enough information for us to match them to your order.
A straightforward review process
We inspect each approved return
To keep the process fair to customers and the small business, please request approval before sending anything back. We will confirm the applicable instructions for the order and explain whether the request is for a refund or an exchange.
When the package arrives, the item is checked against the condition requirements above. If it qualifies, the refund is sent to the original payment method. If an exchange is requested, the replacement depends on current stock and the confirmed variant.
Include with your request
- Order number and checkout email
- Product name, color and size
- Reason for the request
- Photos if the item is damaged or incorrect
Important timing note
Carrier transit time and payment-provider posting time are outside the store’s direct control. Keep your tracking receipt until the return has been inspected and the request is complete.